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We Are HIRING – Program Associate – Guest Services

rose haven logo

We are Hiring a Program Associate – Guest Services

 

APPLY 

 

The Program Associate-Guest Services plays a vital role at Rose Haven, responsible for promoting calm and safety around our day shelter prior to opening, during operating hours, and at closing time, as well as connecting guests to resources internal and external to Rose Haven.

About Rose Haven

Join a team that consistently shows up with care and respect for each other! We pride ourselves on offering a sense of community that is felt by staff, volunteers, and guests. Rose Haven has provided over 25 years of compassionate service as the only day shelter in Portland for women, children and gender expansive people. We are a femme-centered, gender-specific community that serves those most impacted by gender oppression. Our holistic approach includes meeting essential needs (food, clothing, showers, laundry, and safety) while bolstering long term empowerment (emotional support, wellness activities, and connection to resources and community). We offer low-barrier services in a trauma-informed space to guests who trust us and value their relationships with our community of staff, interns and volunteers.

Description

Position: Program Associate-Guest Services
Report to: Guest Services Manager
Hours: 27
Schedule: Monday 7:30am-2:00pm; Tuesday/Thursday 7:30am-1:30 pm; Wednesday/Friday 7:30am-12:30pm
FSLA Status: Non-Exempt
Location: Onsite

APPLY

 

Primary Responsibilities:

  • Promote calm and safety within front line prior to opening for services, as well as around the lobby, exit areas, and sidewalks throughout operating hours and at closing time
  • Greet guests of Rose Haven and facilitate connection to internal/external resources
  • Promote behavior that is aligned with Rose Haven community agreements on and around Rose Haven property
  • Provide assistance with guest reception, phones, mail, and deliveries
  • Train in other program areas (Hospitality and Wellness) to rotate or fill in as needed
  • Uphold organizational procedures and boundaries; hold difficult conversations with guests regarding exclusions and re-entry
  • Maintain good neighbor relationships
  • Provide intake support as needed
  • Provide lead or backup support to guests experiencing acute crisis or escalated/unregulated states using a trauma informed and strengths-based approach
  • Uphold a collaborative approach to job performance and contribute a problem-solving orientation to tasks

Other:

  • Participate in staff meetings and trainings
  • Support organizational special events, including guest events during service hours, approximately 3 evening events for supporters, and annual fundraiser on Mother’s Day
  • Other duties as assigned

You’re best suited to be in this role if you:

  • Demonstrate principles of trauma informed care and a person-centered approach
  • Communicate information clearly and with compassion
  • Are highly motivated to help people feel welcome, seen and heard
  • Are skilled at building rapport and firmly holding boundaries
  • Are adaptable and know how to prioritize in a dynamic, fast-paced, flexible environment
  • Are comfortable being on your feet and going up and down stairs frequently throughout the day
  • Are comfortable being outside for extended periods
  • Have previous experience working with individuals encountering housing insecurity, low income, domestic/sexual violence, substance use or mental/physical health challenges (paid or unpaid)
  • Have knowledge of local resources to connect individuals experiencing housing insecurity, low income, domestic/sexual violence, substance use, mental/physical health challenges, etc.
  • Can provide non-violent crisis intervention or de-escalation skills
  • Are punctual and dependable
  • Complete work tasks in a timely manner
  • Are fluent in a language particularly valued by Rose Haven (Spanish, Mandarin/Simplified Chinese, Russian)
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Cozy Companions!

 

COZY COMPANIONS

Our names are Maddie and Elise and we are Girl Scouts working toward our Silver Award!

We are so excited to be working with Rose Haven on a project centered around anxiety, mental health, and emotional support. Our project, “Cozy Companions”, focuses on creating handmade weighted stuffed animals for guests at Rose Haven. These plush companions are designed to provide a sense of calm, grounding, and comfort during stressful or overwhelming moments, like a “soft support for a hard day.”

We are hoping to create our first 20 weighted plushies to donate directly to the guests at Rose Haven. You can find out more about Rose Haven’s mission by visiting their website rosehaven.org.

Each plush companion costs about $20 to make, which is covering:

• the stuffed toys
• weighted filling
• sewing supplies

Our initial fundraising goal is $400. Please consider sponsoring a single plushie at $20 or multiples.

We would be forever grateful for any support through donations, sharing this project, or coming and helping create some cozy companions (coordinated through Rose Haven). Every contribution helps

Thank you!
Maddie and Elise from Troop 12808

DONATE

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Hidden Bottle Hunt

bottle drop announcement

hidden bottle poster

Rose Haven is excited to partner with Oregon BottleDrop this June for the 2026 Hidden Bottle Hunt. The Hidden Bottle Hunt is a yearly celebration of Oregon’s bottle bill, which has effectively increased rates of recycling throughout the state, helping keep our cities litter free. With this, we want to encourage friends of Rose Haven to get outside, collect, and give back through participating in this community event!

How it works:

-Through June 25-28, 2026 bottles will be dispersed throughout different geographic zones in Oregon, for Portlanders, this would be zone 1E.

-New clues will be dropped each day of the bottle hunt (or until all bottles are collected). To be notified of daily clues you can sign up utilizing your email.

-The lucky finders of the hidden bottles not only get to keep the speciality bottle as a trophy, but they also get the chance to make a $1,000 donation to the BottleDrop Give nonprofit of their choice. 

We kindly ask those participating in the hunt to support our mission through choosing Rose Haven as your intended non-profit. 

Your support helps us provide day shelter, resources, emotional support, and community connections to women, children, and marginalized genders experiencing homelessness and poverty. Together, we can do even more for our community — and the planet! 🌱

For more information visit the Oregon BottleDrop website

Other ways you can support us:

🛍️ Drop Blue Bags – Pick up BottleDrop Blue Bags from us, fill them with your returnable bottles and cans, and return them at any BottleDrop location. To set up a time to pick up a donation bag you can email developmentteam@rosehaven.org

💚 Donate Online – Have a BottleDrop Green Bag account? You can donate directly to us online! Visit our donation page by clicking THIS LINK.

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Flowers for Mother’s Day

Rose Haven + Polly 

 

are partnering this Mother’s Day for Rose Haven’s 13th annual Reigning Roses Walk to celebrate our community!

Support Rose Haven’s endless work—order your Mom’s Day bouquet here! Rose Haven receives 50% of every order.

Bouquets can be delivered locally, or if you are participating in the walk, feel free to pick up at the end of route at ROSE HAVEN. Please have your Polly order number on hand. Bouquets will be in water until you pick-up so consider bringing a vessel for the ride home. No biggie if no water—just give them a fresh snip and water when you can.

Thank you for your support!

SM, 5 stems – $20

MED, 10 stems – $40

LRG, 15 stems – $60

XL, 20 stems – $80

ORDER YOUR FLOWERS TODAY 

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Sponsor This Year’s Femme Fatale Festival

festival announcement

FEMME FATALE FESTIVAL, 2026. SPONSOR’S NEEDED.

 

poster top

@femmefatalefest_pdx is looking for SPONSORS for 2026! Sponsors will support the THIRD annual festival with proceeds that go to Rose Haven and highlights WOMEN/FEMMES in the PNW MUSIC SCENE. Sponsorship proceeds are going to FFF’s founder and organizer, Alexis Moore, are non tax exempt, and will help buy merch and marketing materials.

There’s three levels of sponsorships:

 

🤩 $100+ GOLD SPONSOR (name on final show poster, name on event website, social media shout out)
🥳 $25-100 SILVER SPONSOR (social media shout out, name on event website)
🤗 $0-$25 COMMUNITY SUPPORTER (name on event website)

 

FFF is also seeking raffle prizes for fundraising:
🌀 Local PDX art
💝 Handmade gifts
✨ Gift certificates
🌈 Brand merchandise

poster bottom👑 Service discount coupons

 

🎟️ You can also reach SILVER SPONSOR if your brand donates a raffle prize. All donors will be recognized at the event.

 

🥰 To sponsor or donate a raffle prize, scan the QR code or go to FFF’s Linktree link. For more info, can contact at femmefatalefestival@gmail.com

🌚✨ Last year from Aug 1-Aug 2, @femmefatalefest_pdx was hosted at the TwilightCafe and Bar. This festival highlighted 8 bands, each with femme/female members from the PNW music scene, with 239 attendees generously raising $4,576 for Rose Haven! For more info, can contact femmefatalefestival@gmail.com!

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Away Days Brewing Spring Campaign

 

 

AWAY DAYS + ROSE HAVEN SPRING CAMPAIGN

 

Away Days Brewing and Rose Haven are kicking off a spring partnership to raise awareness and crucial funds for the work that Rose Haven does for Portland’s community. 

Away Days Brewing is a independent brewery and taproom based in the Brooklyn neighbourhood, founded by English expats on a simple ideas: classic European beers and the English pub community. Soccer runs through everything at Away Days. The name comes from English soccer culture – the tradition of traveling to support your team on the road — the camaraderie, the chants, the pints before kickoff. That spirit of community and shared experience is what we aim to pour into every glass. Don’t miss their food cart partner, Champs Burger, open from Thursday – Saturday. 

Away Days Brewing

📍1234 SE Cora St, Portland, OR 97202

📆 March 1st until May 31st, Away Days will donate 1% of all taproom beer sales directly to Rose Haven.

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Away Days will run a raffle for two weeks, from 3/3 – 3/16., with all ticket sales benefiting Rose Haven.
You can purchase raffle tickets  HERE

 

RAFFLE PRIZES INCLUDE:
Pickles Baseball – six tickets ($90 value)
Thorns – four tickets ($120 value)
Timbers – two tickets plus swag ($100 value)
Spirit of 77 and Pals – $100 gift cards each ($200 value)
Sports Bra – pride five-panel cap and orange hoodie ($90 value)
Away Days – two World Cup watch party tickets plus swag (value $100)
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Regal Cinema Ticket Campaign

Support Rose Haven with Movie Magic

Get your Regal Movie Ticket Bundles to support Rose Haven for $30.00 per order! Bundle Includes: 2 Standard 2D Movie Tickets redeemable at any Regal location nationwide.

 

Get Your Ticket Bundles

Get your Regal Movie Ticket Bundles to support Rose Haven for $30.00 per order! Bundle Includes: 2 Movie Tickets redeemable at any Regal location nationwide.

 

PURCHASE TICKETS

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Buffalo Exchange Tokens for Bags

Every day at Rose Haven, we witness the quiet power of small choices, moments when care, compassion, and community come together in ways that create real impact. This year, we are honored to share one of those moments with you!

Rose Haven has been selected as a recipient of the Buffalo Exchange Tokens for Bags program for 2026, a partnership that transforms something as simple as a shopping trip into an act of generosity. When you choose to skip a plastic bag at checkout, you receive a five-cent token, the cost of producing a bag, which you can donate directly to Rose Haven. In that small decision, you are helping sustain our work while also caring for the planet we share.

This program has quietly changed communities for decades. Since 1994, Tokens for Bags has raised over $1,004,000 for local nonprofits and kept more than 20 million plastic bags out of landfills. It is a reminder that meaningful change often begins with simple, intentional choices.

You can participate in Buffalo Exchange’s Portland locations:
📍 1036 W Burnside St
📍 1420 SE 37th Ave, just off Hawthorne Blvd

❤️ Every purchase becomes an opportunity to give ❤️


By choosing a token instead of a bag, you are helping Rose Haven continue to offer safety, dignity, and care to our community, one small act at a time.

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Join us for the Women’s Empowerment Game!

JOIN ROSE HAVEN AT RIP CITY REMIX’S
WOMEN’S EMPOWERMENT GAME! 🏀🌹

 

event poster

FOR 40% OFF TICKETS, BUY USING THE PROMO CODE: ROSEHAVEN26

 

🔥 THERE WILL BE FREE PARKING AND WITH PADDED SEAT BACKS IN THE LOWER BOWL SEATING AREA.

🥳 $7 KIDS MEALS AND $5 SNACK PACKS.

🫧 BRING UNUSED DEODORANT TO OUR TABLE AT THE GAME FOR OUR DEODORANT DRIVE!
YOU CAN ALSO CONTRIBUTE $5 AT CHECKOUT IF YOU WISH.

📸 MAKE SURE TO POST GAME PHOTOS ON YOUR SOCIAL MEDIAS!

🌹🏀 TAG ROSE HAVEN AND RIP CITY REMIX ON INSTAGRAM: @rosehavenpdx, @ripcityremix

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Skrybl – Buy One. Gift One. Restore Creative Access

Buy One. Gift One. Restore Creative Access.

Skrybl™️ is partnering with Rose Haven, a Portland day center supporting women experiencing crisis and homelessness, to launch the Creativity in Transition Initiative with a Buy One, Gift One offer. Every Skrybl Starter Kit preorder sends a second eco conscious, portable kit directly to a woman at Rose Haven, with kits placed into women’s hands at our official launch party and community celebration in Portland. Rooted in the Skrybl method, this “begin anywhere”creative wellness practice is designed for real life, real stress, and real transition. Each preorder is an offer of grounded self expression, dignity and creative agency. A place to pause. A blank page. A fresh start. When you say yes to your creative practice, you gift another the opportunity to do the same. Creativity belongs to everyone. Preorder now and be part of this life-changing launch!

Skrybl™️ was created by Rose Haven Founder Stephanie Banka with the goal of offering accessible wellness activities to those who are marginalized.

 

ORDER HERE!

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