Frequently Asked Questions
Where are you located?
Rose Haven is located at 1740 Northwest Glisan Street, Portland, OR 97209.
How do I get to Rose Haven using public transportation?
By bus, take line 77 to NW 19th Avenue. Rose Haven is one (1) block east at NW 18th Ave & Glisan St.
By street car, take the NS line to 18th Avenue. Rose Haven is five (5) blocks south at NW 18th Ave & Glisan St.
By MAX, get off at Providence Park stop and make a right onto 18th Ave. Continue north on 18th Ave (about 7-8 blocks) to NW 18th Ave & Glisan St.
What are your hours of service?
Rose Haven is open for onsite indoor services Monday-Friday, 9 AM-Noon. Last entry is at 11:45 AM daily.
Mail service hours are Monday-Friday, 9-11:45 AM & 1-4 PM.
Support by phone is available Monday-Friday, 9 AM-4 PM. Please note we are closed 12-1 PM daily for staff lunch.
What do I need to bring with me?
Just yourself. We require no identification to access our services, and you need only tell us what you are comfortable with. Resources are available if you’d like us to help you secure a new ID.
Do I have to make an appointment or register first?
No. All of Rose Haven’s services are first come, first serve. On your first visit, you will have a short intake and speak with one of our advocates. The intake process allows you the opportunity to make any specific needs you have known, and tell your story if you choose. You are not required to share any information you are not comfortable giving. After an intake is completed, you can take advantage of all the services that Rose Haven has to offer.
Do you have counselors?
While we do not have counselors, we have advocates who can assist with referrals to community partner agencies, modest financial assistance, and emotional support. Advocacy is first come, first served.
Do you help with bills?
Rose Haven has limited funds available for emergency assistance, such as ID replacement, utility assistance, medical expenses, transportation, and more. All requests for funding must be approved by an Advocate, and are decided on a case by case basis. If funding is not available or is beyond what we can help with an Advocate will work with you to find other resources.
Do you provide shelter?
Rose Haven is a day center, and does not have overnight shelter space. Advocates can provide housing and shelter resources and will help with what they can, but are unable to provide ongoing housing case management.
Do you help with food?
Rose Haven provides a variety of nutritious meals for breakfast and lunch and you are welcome to eat as much as you like. Advocates can help you explore food bank options if you need information for food boxes.
Can I get clothing?
Yes. You are eligible to sign up to visit our free clothing shop once every two weeks. We may be able to provide an emergency outfit in between shopping visits. We also provide hygiene supplies, camping equipment, and other supplies. We rely on donations so what we have available will vary.
Can I get clothing for my kids?
Yes. See staff for more information about shopping for kids’ clothing.
Can I shop for a friend or grandchild?
Sorry, no. You can only shop for yourself and children in your custody. You cannot shop for grandchildren or friends.
Can you help me with diapers?
Yes. We supply diapers and pull-ups; however, we may not always have all sizes in stock.
Can I use Rose Haven as my mailing address?
Yes. You must set up a mailbox with us first. See an Advocate or go to the front desk to open a mailbox.
Do you provide bus tickets?
Yes. Bus tickets are available daily at the Hospitality Desk. For a monthly Honored Citizen pass, see Advocacy.
Just contact us and we’ll answer your questions as quickly as possible.