Frequently Asked Questions

By bus, take line 77 to NW 19th Avenue. Rose Haven is one (1) block east at NW 18th Ave & Glisan St.

By street car, take the NS line to 18th Avenue. Rose Haven is five (5) blocks south at NW 18th Ave & Glisan St.

By MAX, get off at Providence Park stop and make a right onto 18th Ave. Continue north on 18th Ave (about 7-8 blocks) to NW 18th Ave & Glisan St.

Rose Haven is open for onsite indoor services Monday-Friday, 9 AM-Noon. Last entry is at 11:45 AM daily.

Mail service hours are Monday-Friday, 9-11:45 AM & 1-4 PM.

Support by phone is available Monday-Friday, 9 AM-4 PM. Please note we are closed 12-1 PM daily for staff lunch.

Just yourself.  We require no identification to access our services, and you need only tell us what you are comfortable with. Resources are available if you’d like us to help you secure a new ID.

No.  All of Rose Haven’s services are first come, first serve.  On your first visit, you will have a short intake and speak with one of our advocates. The intake process allows you the opportunity to make any specific needs you have known, and tell your story if you choose.  You are not required to share any information you are not comfortable giving. After an intake is completed, you can take advantage of all the services that Rose Haven has to offer.

While we do not have counselors, we have advocates who can assist with referrals to community partner agencies, modest financial assistance, and emotional support. Advocacy is first come, first served.

Rose Haven has limited funds available for emergency assistance, such as ID replacement, utility assistance, medical expenses, transportation, and more. All requests for funding must be approved by an Advocate, and are decided on a case by case basis.  If funding is not available or is beyond what we can help with an Advocate will work with you to find other resources.

Rose Haven is a day center, and does not have overnight shelter space. Advocates can provide housing and shelter resources and will help with what they can, but are unable to provide ongoing housing case management.

Rose Haven provides a variety of nutritious meals for breakfast and lunch and you are welcome to eat as much as you like. Advocates can help you explore food bank options if you need information for food boxes.

Yes. You are eligible to sign up to visit our free clothing shop once every two weeks. We may be able to provide an emergency outfit in between shopping visits. We also provide hygiene supplies, camping equipment, and other supplies. We rely on donations so what we have available will vary.

Yes. See staff for more information about shopping for kids’ clothing.

Sorry, no. You can only shop for yourself and children in your custody. You cannot shop for grandchildren or friends.

Yes. We supply diapers and pull-ups; however, we may not always have all sizes in stock.

Yes. You must set up a mailbox with us first. See an Advocate or go to the front desk to open a mailbox.

Yes. Bus tickets are available daily at the Hospitality Desk. For a monthly Honored Citizen pass, see Advocacy.