COVID-19 Modified Services

Hours of Service and Available Programs

Rose Haven is the only day shelter and community center specifically serving women, children and gender diverse people in Portland. As night shelters are at capacity, our low- barrier drop-in model bridges the gaps in services. For many women and children, we are the first step in asking for help and starting to heal.

The COVID-19 pandemic has taken an already strained social services system into extreme circumstances. This comes at a time when Oregon already had the second highest rate of unsheltered people in the country, and the third highest rate of chronically homeless people in the U.S.. Prior to the pandemic, 35 people out of every 10,000 in the state had no shelter, and 62% percent of the state’s homeless were living outside, in tents, or cars.

Our pre-covid service model was to provide a hospitable day shelter inside the modest basement of the First Immanuel Lutheran Church. We were already facing overcrowding due to the rapid increase in need in our community. Once we were faced with social distancing requirements, we knew we could not keep our guests safe by bringing them inside our walls – which was literally the opposite of our sanctuary service model. We also had to limit the number of volunteers who enter the building- depleting our human resources from 895 active volunteers a year to only a handful and a small staff of 10. We had to make the hard decision to pivot our services to at the door only throughout the outbreak, focusing on basic survival needs and pausing our wellness and empowerment activities and onboarding of our mental health program.

Hours of Service

Hours of Service: 9 AM to 12 PM (noon) Monday – Friday

Mail distribution also available: 1 PM to 4 PM  Monday – Friday

* These hours are subject to change depending on the current COVID-19 situation.

Services Include

  • At-the-door support providing nutritious food, water, emergency clothing, diapers, wipes, hygiene products, rain gear, mail service, pet food and other needed items
  • Showers, bathrooms and hand washing sink usage inside
  • Outdoor supplies including tents, tarps, sleeping bags
  • Additional direct service allocations for medical, rental and utility emergencies
  • Advocacy and emotional support for those feeling anxious during this uncertain time

As more people are pushed outside, we will continue to provide equitable access to care for those who are suffering from health disparities in our community. This is a time of solidarity, and as a community we are standing in solidarity with over 3,500 women, children and gender diverse people who need us now more than ever. Today, and down the road, Rose Haven will continue to be an important resource. We anticipate the number of people experiencing housing, food insecurity and trauma to escalate as the economic toll of this public health crisis evolves.

How to Help:

Our top in-kind donation needs are updated weekly and listed here:

Check out our general amazon wishlist